Privacy Policy

At Hilla Lodge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal data is collected and processed when you visit our website or contact us.

1. Data Controller

Hilla Lodge is operated by Konmu Oy, Finland.

For any questions regarding your personal data, please contact us at:

Email: welcome@hillalodge.fi

2. Personal Data We Collect

We may collect and process the following information:

Contact information: Your name, email address and any other information you voluntarily provide when contacting us.
Website usage data: Technical information such as IP address, browser type, device information and website activity, collected through our website platform and its analytics tools.
Cookies: Information collected through cookies and similar technologies, as described below.

Our website does not currently collect booking or payment information directly. Reservations are made through Airbnb.

3. How We Use Your Data

We process personal data for the following purposes:

To respond to enquiries and communicate with you.
To operate, maintain and secure our website.
To understand website usage and improve the visitor experience.
To comply with applicable legal obligations.

Depending on the purpose, processing is based on our legitimate interests, your consent or compliance with legal obligations.

4. Booking Through Airbnb

Reservations are currently handled through Airbnb. When you follow a booking link from our website, you will be directed to Airbnb's platform.

Airbnb processes personal data collected through its platform in accordance with its own privacy policy.

Please refer to Airbnb's Privacy Policy for more information.

Personal data we receive in connection with reservations may also be processed by us as necessary to provide the accommodation and comply with applicable legal obligations.

5. Third-Party Service Providers

We use trusted third-party services to operate our website and communicate with guests, including:

Wix: Website hosting, technical functionality and website analytics.
Microsoft 365: Email communication and related data storage.
Airbnb: Reservation management and booking-related communication.

These service providers process personal data according to their respective roles, contractual arrangements and applicable privacy requirements.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functionality and, where enabled, analyse website usage.

We use Wix's built-in website analytics tools to understand how visitors interact with our website.

Where required by law, non-essential cookies are used only with your consent. You can manage your cookie preferences through the cookie settings available on our website.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

For example, enquiry-related information is retained only as long as reasonably necessary, while certain booking-related information may need to be retained for legal or accounting purposes.

8. International Data Transfers

Some of our service providers may process or store personal data outside the European Economic Area (EEA).

Where required, appropriate safeguards are used to protect personal data in accordance with applicable data protection legislation.

9. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Request restriction of or object to certain processing activities.
Request transfer of your data where applicable.
Withdraw your consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman.

To exercise your rights or ask questions about your personal data, please contact us at welcome@hillalodge.fi.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse and disclosure.