Booking Terms
1. Reservations and Payment
All reservations are currently made through Airbnb.
Reservations, payments and booking confirmations are handled by Airbnb in accordance with the terms and payment conditions presented during the booking process.
2. Cancellations and Changes
Cancellations, refunds and booking changes are subject to the cancellation policy and other applicable terms presented on Airbnb at the time of booking.
Guests can view the applicable cancellation conditions and manage their reservations through Airbnb.
Changes to booking dates or guest numbers are subject to availability and possible price adjustments.
3. Check-in and Check-out
Check-in: from 3:00 PM
Check-out: by 11:00 AM
Hilla Lodge offers self-check-in. Arrival instructions and access details will be provided before the stay.
4. Guests and Pets
The maximum occupancy is five guests, including children. Only registered guests may stay overnight.
Pets are welcome for an additional fee of €30 per stay, covering all pets included in the reservation. Guests are responsible for their pets and any damage they cause.
5. Property Use and Guest Responsibilities
Guests must treat the property, furnishings and equipment with care and follow the house instructions. Smoking and vaping are prohibited indoors, and parties and events are not allowed.
Charging electric or plug-in hybrid vehicles from the property's electrical outlets is prohibited. Outdoor sockets may be used for engine block heaters.
Guests are responsible for damage and reasonable, documented additional costs caused by their own actions or those of their pets or other members of their group, excluding normal wear and tear. Any damage or malfunction must be reported promptly.
6. Cleaning and Included Services
Final cleaning, bed linen, towels and firewood are included in the accommodation price.
Additional cleaning costs may be charged if the property is left in an exceptionally dirty condition beyond normal use.
7. Problems During the Stay
Guests should contact Hilla Lodge promptly if they notice any problems with the accommodation so that we have an opportunity to resolve them.
8. Contact and Applicable Law
For booking enquiries, cancellations or changes, please use Airbnb's messaging and reservation management tools.
For assistance during your stay, please contact Hilla Lodge using the contact details provided in your arrival instructions.
These terms are governed by Finnish law, without limiting any mandatory consumer rights.
Hilla Lodge is operated by:
Konmu Oy (3437066-7)
Email: welcome@hillalodge.fi
Phone: +358 40 6526435
Address: Konhontie 341, 37850 Metsäkansa